Refund policy

Returns & Exchanges

• Each piece is made using natural materials and small-batch production
• Markings, pattern size, spacing, and texture will vary and are part of the design

Cancellations (All Orders)

• Orders may be canceled within 24 hours of purchase only
• After 24 hours, all orders are considered final

Pre-orders

• Pre-orders are made in small batches and secured upon purchase
• Cancellations beyond 24 hours are not allowed
• Approved returns and exchanges for pre-orders are issued as store credit only

On-hand Items (Regular Orders)

• Returns are accepted within 5 days of delivery
• Items must be unused and in original condition
• Approved returns are eligible for a refund to the original payment method

Shipping

• Return shipping costs are the responsibility of the customer

Requests

• To request a return, please send us a message with your order details
• By placing an order, you acknowledge and accept these terms